Refunds are only available if the item has been deemed faulty. Please allow 2 weeks for processing before contacting us for an update.
If your order contains both pre-order items and in-stock items, the order will be held until the pre-ordered item/s arrive and then your order will be shipped together. Please let us know if you would like to split your order and have the in-stock item/s send immediately. You will be required to pay any extra shipping fees if we ship item/s separately.
If you have any questions in regards to your pre-order, including information on arrival times, please email us at email@example.com. We will endeavor to do our best to give you an accurate delivery timeframe, however these timeframes might fluctuate.
We do not refund sale goods. Sale and sample sale items are not eligible for a refund. These item/s are marked as final sale item/s and can’t be returned or exchanged unless deemed faulty.
If you receive a damaged or faulty item/s, please email us at firstname.lastname@example.org with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.
If the manufacturer deems your item/s faulty, then your refund will be processed (please allow 7-10 days processing time). Shipping costs are non-refundable.