We do not offer refunds on goods due to a change of mind. We will only provide a refund if the garment is faulty. We do not refund sale goods. Sale and sample sale items are not eligible for a refund. These item/s are marked as final sale item/s and can’t be returned or exchanged unless deemed faulty.

If you would like to return or exchange your purchase, please email us at hello@inaswim.com.au.

Please let us know your exchange preference, and we can hold the particular item/s until your return is received. You will be contacted via email if there is a difference in cost. In addition, you will be required to pay to ship for the exchange ($8.95 for standard post and $12.95 for express).

When returning items, please enclose:
     – Your invoice (included in your original delivery)
     – The item/s for return, in original condition with all tags remaining in place, including original packaging. Item/s must not have been worn, washed or altered in any way.

For returns sent by mail, please use an express postal service to ensure your item is received within the accepted time frame.

As this is a PO Box address, please do not add a ‘signature on delivery’ requirement to the parcel. This may result in extended delays and/or parcel rejection. Please return your item/s to:

Ina Swim, PO Box 130, Hamilton Central, Queensland, 4007, Australia

Ina Swim is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number. Please note items received outside of the specified returns period will not be accepted.

Once the items have been received, they will undergo a quality review, and our team will contact you regarding your chosen form of return.

If you receive a damaged or faulty item/s, please email us at hello@inaswim.com.au with photos, your order number and details of the fault. We will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.

If the manufacturer deems your item/s faulty, your refund will be processed (please allow 7-10 days of processing time). Shipping costs are non-refundable.

All exchange garments will need to be returned within 10 working days from the date of purchase.

All claims must be lodged within 21 days from the date of shipping. The item/s must be in original condition, with all tags remaining. Item/s must not have been worn, washed or altered in any way. Sale items will not be accepted for return, exchange or credit note.