We do not offer refunds on goods due to a change of mind. We will only provide a refund if the garment is faulty. We do not refund sale goods. Sale and sample sale items are not eligible for a refund. These item/s are marked as final sale item/s and can’t be returned or exchanged unless deemed faulty.
If you would like to return or exchange your purchase, please email us at firstname.lastname@example.org.
Please let us know your exchange preference, and we can hold the particular item/s until your return is received. You will be contacted via email if there is a difference in cost. In addition, you will be required to pay to ship for the exchange ($8.95 for standard post and $12.95 for express).
When returning items, please enclose:
– Your invoice (included in your original delivery)
– The item/s for return, in original condition with all tags remaining in place, including original packaging. Item/s must not have been worn, washed or altered in any way.
For returns sent by mail, please use an express postal service to ensure your item is received within the accepted time frame.
As this is a PO Box address, please do not add a ‘signature on delivery’ requirement to the parcel. This may result in extended delays and/or parcel rejection. Please return your item/s to:
Ina Swim, PO Box 130, Hamilton Central, Queensland, 4007, Australia
Ina Swim is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number. Please note items received outside of the specified returns period will not be accepted.
Once the items have been received, they will undergo a quality review, and our team will contact you regarding your chosen form of return.