Join Ina Swim
Sign up for 10% off your first purchase, exclusive offers, original stories, events and much more.
Information
Customer Care
Ina Swim does not offer refunds on goods due to change of mind. We will only offer a refund if the garment is faulty.
Australian Returns: All exchange garments will need to be returned within 10 working days from the date of purchase.
International Returns: All claims must be lodged within 21 days from date of shipping.
The item/s must be in original condition, with all tags remaining in place. Item/s must not have been worn, washed or altered in any way. Sale items will not be accepted for return, exchange or credit note.
RETURNS + EXCHANGES
If you would like to return or exchange your purchase, please email us at hello@inaswim.com.au
Please let us know your exchange preference and we can hold the particular item/s until your return is received. If there is a difference in cost, you will be contacted via email. In addition, you will be required to pay shipping for the exchange ($8.95 for standard post and $12.95 for express).
When returning items, please enclose:
– Your invoice (included in your original delivery)
– The item/s for return, in original condition with all tags remaining in place, including original packaging. Item/s must not have been worn, washed or altered in any way.
For returns sent by mail, please use an express postal service to ensure your item is received within the accepted time frame. As this is a PO Box address, please do not add a ‘signature on delivery’ requirement to the parcel. This may result in extended delays and/or parcel rejection. Please return your item/s to:
Ina Swim, PO Box 130, Hamilton Central, Queensland, 4007, Australia
Ina Swim is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number. Please note items received outside of the specified returns period will not be accepted.
Once the items have been received they will undergo a quality review and our team will contact you regarding your chosen form of return.
CREDIT NOTE
A credit note is available for your original order amount (excluding postage) to use at any time in the next 12 months. This will be issued as an online gift card, where you will be emailed a unique code to enter upon checkout.
REFUND
Refunds are only available if the item has been deemed faulty. Please allow 2 weeks for processing before contacting us for an update.
PRE-ORDERS
If your order contains both pre-order items and in-stock items, the order will be held until the pre-ordered item/s arrive and then your order will be shipped together. Please let us know if you would like to split your order and have the in-stock item/s send immediately. You will be required to pay any extra shipping fees if we ship item/s separately.
If you have any questions in regards to your pre-order, including information on arrival times, please email us at hello@inaswim.com.au. We will endeavor to do our best to give you an accurate delivery timeframe, however these timeframes might fluctuate.
SALE ITEMS
We do not refund sale goods. Sale and sample sale items are not eligible for a refund. These item/s are marked as final sale item/s and can’t be returned or exchanged unless deemed faulty.
FAULTY ITEMS
If you receive a damaged or faulty item/s, please email us at hello@inaswim.com.au with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.
If the manufacturer deems your item/s faulty, then your refund will be processed (please allow 7-10 days processing time). Shipping costs are non-refundable.
